We continue to work with tamariki, whānau, caregivers and victims in all alert levels following safe health and hygiene practices, responding quickly where COVID-19 is suspected.
Report a concern
We are available, accessible and connected to the community with the ability to modify our service approach as alert levels change.
We continue to work in a way that keeps everyone safe and is in line with Ministry of Health guidelines.
Report a concern
COVID-19 restrictions have changed who contacts us. As some schools and childcare providers close temporarily, it's important grandparents and others in the community contact us if you are worried about a child or young person.
Preparing for more families needing our support
Our teams are talking to Police child protection teams daily to check in on at-risk families. And we’re working closely with NGO partners in response to reports of family harm and reports of concern.
All alert levels
Contact tracing is one of the most important tools we have to ensure we don’t lose the gains we made in lockdown.
We've been asked by the Ministry of Health to assist with this task which allows health officials to quickly track down and test people who may have been exposed.
Oranga Tamariki will continue to record all of the people that our children and young people, caregivers and staff have close contact with. Close contact is defined as face-to-face contact with someone in any setting within two metres, for 15 minutes or more.
We’ve asked all our staff, sites and residences to keep these records.
What this means for Oranga Tamariki caregivers
We’re asking our caregivers to still keep a daily record of close contacts for all members of their household.
There is also detailed information in our COVID-19 section for caregivers.
Caregivers with questions or concerns about this process should contact their caregiver social worker, or call us on 0508 227 377
What this means for our partners
We’re asking our partners to still record all of the people that their staff, caregivers, and children and young people in their care have close contact with.
This means we’re asking them to follow the same processes as we are, for their staff, caregivers, and sites/offices and residences.
Partners with questions should contact their Partnering for Outcomes relationship manager.
Our caregivers are a top priority and we’re giving them extra support. This plan includes things like schooling, whānau contact, home visits and respite care.
We’ve asked caregivers to contact us immediately if someone in their household falls ill with cold or flu like symptoms, so that we can support them as soon as possible. We’re also advising them to contact their doctor or Healthline to arrange a COVID-19 test.
Partners and practitioners
As the Government's funders of social services, the Ministry of Social Development (MSD), Oranga Tamariki, the Department of Corrections, the Accident Compensation Corporation (ACC), Te Puni Kōkiri and the Ministries of Justice, Health and Education are continuing to work closely together to develop a shared approach during the different alert levels.
Operational reporting in Levels 4 to 1
To have oversight of our operating system during the pandemic we have established weekly operational reporting of key statistics. These include reports of concern, entries into care and referrals to youth justice family group conferences.
COVID-19 Oranga Tamariki Statistics June 2020 provides a snapshot of operations since early March 2020 (three weeks before the start of Alert Level 4) until the most recent available time period for each measure (prior to 9 June 2020). It also includes comparison to the same time last year.
This data is helping us target our efforts and plan our response and recovery.
Published: August 12, 2020