Caring for someone

COVID-19 information for caregivers

We’re committed to making sure our caregivers have the information they need to keep themselves and the children in their care safe and well. We'll be sending weekly email updates to caregivers. If you do not currently receive emails from us, please contact your caregiver social worker or call us on 0508 227 377 to update your contact details.

Keeping children and young people connected to whānau

We know from talking to children and young people about their experiences of the COVID-19 event, that they are likely to be missing contact and visits with their whānau.

  • At Alert Level 2, access meetings with whānau arranged through the child’s social worker are now possible. Your caregiver social worker can guide you through this, including what to do if you are worried about a vulnerable person in your household.
  • For some caregivers it might still work well to use video calls and messenger apps. Every situation is different, and you may be concerned about privacy issues. Talk to your child’s social worker to figure out a plan that works for everyone.

There are other ways you can help tamariki feel connected to whānau:

  • Explain to them why they haven’t been able to see their whānau for a little while (to keep everybody safe and well).
  • Encourage them to write a diary to share with whānau by email (as appropriate) or when they next see them.
  • Encourage them to draw pictures for and about their whānau.
  • Look through photos they have of their whānau.
  • Help them learn about their whakapapa.
  • Ask them to share positive stories about their whānau.

Keeping children and young people connected to their friends

We know from talking to children and young people about their experiences of COVID-19, that they are likely to be missing hanging out with their friends - especially if they don't have internet access. 

At Alert Level 2, many children and young people will be going back to school and will see their friends again.

You can also help them stay in touch with their friends via text, phone calls and managed access to social media, video calls and messenger apps. 

VOYCE-Whakarongo Mai provides support and advocacy for children and young people who have been or are in care. They're running online events and weekly challenges for young people to help them stay connected.