Caring for someone

COVID-19 information for caregivers

We’re committed to making sure our caregivers have the information they need to keep themselves and the children in their care safe and well. We'll be sending weekly email updates to caregivers. If you do not currently receive emails from us, please contact your caregiver social worker or call us on 0508 227 377 to update your contact details.

Click on the tabs below to find the latest guidance, support available to you, advice on wellbeing and managing at home, and resources for you and the tamariki in your care. 

VOYCE-Whakarongo Mai provides support and advocacy for children and young people who have been or are in care. They can be reached on 0800 942 8787.

0800 What's Up (0800 942 8787) is is a free, nationally-available counselling helpline and webchat service for children and teenagers run by Barnardos New Zealand.

Activities for tamariki

Nanogirl's new online lab has daily science lessons, over 50 instructional videos and worksheets, plus cheat sheets and webinars for parents. Perfect for children aged 7-11. 

Some great activities to keep children and young people entertained from the Scouts UK 'The Great Indoors' campaign.

Tiny Adventures App from SKIP with great ideas and activities for keeping tamariki entertained at home.

Whānau activities from the All Right campaign which came into being after the Christchurch earthquakes.

Resources for parents, caregivers and whānau from Sparklers to help children manage big emotions and feel good. Sparklers was created after the Christchurch earthquakes.

Free audiobooks for children and young people from Audible Stories.

Te Reo Māori apps for children and caregivers from Pāpapa. 

Advice and guidance for Māori and Pacific peoples

Information in Te Reo Māori and Pacific languages on the Unite Against COVID-19 website.

Protect our Whakapapa information sheets to keep whānau safe from Te Puni Kōkiri (designed by Creative Nātives).

Information and resources about COVID-19 from the Ministry for Pacific Peoples. 

Information and resources for Māori from Te Puni Kōkiri.

Information and resources specifically for Māori about COVID-19 from the Te Rōpu Whakakaupapa Urutā website (National Māori Pandemic Group). Te Rōpu Whakakaupapa Urutā is made up of some of the nation’s leading Māori medical and health experts.

COVID-19 resources in different languages

COVID-19 resources in different languages on the Unite Against COVID-19 website. 

COVID-19 resources in different languages from RASNZ Refugee Health and Wellbeing. 

COVID-19 information translated into Pacific languages from the Ministry of Pacific Peoples.

Crisis support

Family violence and sexual violence services are essential services and will remain available at Alert Level 4.

  • You can report domestic and/or sexual abuse to a doctor or a healthcare professional.
  • If you think someone could be harmed or may harm themselves, call the Police on 111, even if you’re not sure.

For support reach out to:

  • Women’s Refuge National Helpline: 0800 REFUGE/0800 733 843
  • shine* Domestic Abuse Helpline: 0508 744 633
  • Shakti 24-hour Crisis Line with multi-lingual staff: 0800 SHAKTI/0800 742 584
  • Rape Crisis National Call Line: 0800 88 33 00
  • Safe to Talk/Kōrero Mai Ka Ora 24/7 Sexual Harm Helpline: 0800 044 334 or text 4334
  • Elder Abuse Response Service National Helpline: 0800 EA NOT OK/0800 32 668 65
  • Family Violence Information Line: 0800 456 450 (available 9.00am -11.00pm daily)
  • Mana Ririki - Violence free whānau 

Explaining COVID-19 to tamariki in your care

Child-friendly video explaining COVID-19 by well-known New Zealand scientist Nanogirl (Dr Michelle Dickinson).

Advice on talking to children about COVID-19 from the Ministry of Education.

Article and video on how to talk about COVID-19 with children from the Child Mind Institute in the United States.

COVID-19 Level 4 visual story (PDF) from the Open Home Foundation.

When the world stayed home (PDF) visual story of COVID-19 for younger children. 

COVID-19 parenting resource for younger children (PDF) from Plunket. 

General parenting/caregiving resources

SKIP - evidence-based information and resources to keep kids safe and nurtured in tricky times.

The Parenting Place - providing daily support for whānau through COVID-19.

Grandparents Raising Grandchildren - support for grandparents and whānau caregivers through COVID-19.  

Pepi Penapena – Cherish Babies - a campaign to share the beautiful parenting practices of our tūpuna.

Caring Families Aotearoa - support, advocacy and training for caregivers. 

COVID-19 parenting tips (PDF) from the World Health Organisation. 


Oranga Tamariki resources

Resource for caregivers (PDF) to help them understand stress responses in children and young people and how to respond.

Resource for new and provisionally-approved caregivers (PDF) who step in to care for children and young people during the COVID-19 event. 

Caregivers guide (PDF) to financial support. 

Guidance for caregivers (PDF) on what to do if a child or young person in your care runs away or leaves your house without permission during Alert Level 4.  

Resources for children and young people with disabilities

COVID-19 information for young people with Autism (PDF) from The Autism Educator.

Supporting people with Autism through uncertain times (PDF) from the Frank Porter Graham Child Development Institute (FPG).