0800 What’s Up is run by Barnardos New Zealand. It’s a free, nationally available counselling helpline and webchat service for children and teenagers. Our counsellors are fully qualified professionals, and are trained to empower children and put them first.
Young people can call 0800 WHATSUP (0800 942 8787) free from 12pm-11pm Mon-Fri, or 3pm-11pm on the weekends, 365 days of the year. Web chat is open 3pm to 10pm every day. You can also visit them online:
Youthline is a community organisation based in centres across New Zealand. Get in touch if you need help, are interested in learning and growing opportunities or if you want to volunteer. To speak with someone confidentially who will listen without judgement, choose which way you want to get in contact:
Phone: 0800 37 66 33
Free text: 234
Chat: between 7pm and 11pm on the website
The friendly Youthline team can also suggest how to access face to face support like mentoring, counselling and youth development programmes.
OTHER HELP LINES
This is a free, 24 hour help with anything to do with parenting and children under five.
Phone: 0800 933 922.
This is a great place to get parent and family support.
Phone: 0800 568 856.
Parent Help website
The Family Services Directory
This is a user-friendly wealth of information about all the services available to children, young people, families and whānau.
Family Services Directory website
Office of the Children's Commissioner (OCC)
This website has a range of information about the Child Rights Line and other services for children such as Lifeline, Suicide Crisis Helpline, Kidsline and Youthline. A good place to go if you can't find the type of help you're looking for above.
Office of the Children's Commissioner website
Advocacy service for children in care
If you're a child or young person in care, VOYCE – Whakarongo Mai is an independent connection and advocacy service, separate from the Oranga Tamariki—Ministry for Children. We're here to listen and support you, and be on your side. Part of what we do is organise fun and engaging events for kids with care experience so you can connect with other care experienced kids.
Call 0800 486 923 0800 486 923