Community help


Young people can call 0800 WHATSUP (0800 942 8787) free from 12pm-11pm Mon-Fri, or 3pm-11pm on the weekends, 365 days of the year. This is a cool helpline just for kids and teens, where you can talk or web chat to caring people about anything that's on your mind. Web chat's open 5pm to 10pm every day. You can also visit them online:

What's up on Facebook

What's up website


Youthline is a community organisation based in centres across New Zealand. Get in touch if you need help, are interested in learning and growing opportunities or if you want to volunteer. To speak with someone confidentially who will listen without judgement, choose which way you want to get in contact:

Phone: 0800 37 66 33
Free text: 234
Chat: between 7pm and 11pm on the website

The friendly Youthline team can also suggest how to access face to face support like mentoring, counselling and youth development programmes.



Contact Barnardos for family counselling.
Phone: 0800 227 627.
Barnardos website


This is a free, 24 hour help with anything to do with parenting and children under five. 
Phone: 0800 933 922.
Plunket website

Parent Help

This is a great place to get parent and family support.
Phone: 0800 568 856.
Parent Help website 

The Family Services Directory

This is a user-friendly wealth of information about all the services available to children, young people, families and whānau.
Family Services Directory website

Office of the Children's Commissioner (OCC)

This website has a range of information about the Child Rights Line and other services for children such as Lifeline, Suicide Crisis Helpline, Kidsline and Youthline. A good place to go if you can't find the type of help you're looking for above.
Office of the Children's Commissioner website


VOYCE - Whakarongo Mai


If you're a young person or child in care, and would like to connect with others who have had similar experiences, you should check us out at VOYCE – Whakarongo Mai. A big part of what we do is organise fun and engaging events for people with care experience. We’re an independent connection and advocacy service, separate from the Oranga Tamariki—Ministry for Children, and we're here to support you and be 100% on your side.

VOYCE - Whakarongo Mai