How we get involved


Our initial efforts as we transition to Alert Level 2 will be to increase our engagement and make sure tamariki and rangatahi are reconnected with schools, whānau and other important support. In all areas of our practice and operations we apply public health measures of physical distancing, hygiene, contact recording, pre-screening, and health and safety requirements. Use the tabs to find out what you need to know.

Safe practice

Our social workers will engage person to person where it is safe to do so, while recognising that it may be better to continue to use other forms of engagement such as Skype and Facetime in some situations.

They maintain high standards of personal hygiene, physical distancing as appropriate and will do a health check of everyone in the household, preferably by phone, before a visit. Social workers are mindful of and will modify their approach where those that we are engaging with, or their close contacts, have increased vulnerability due to age or other medical conditions. Social workers may be required to wear personal protective equipent (PPE) in some circumstances. All person to person contact in practice settings is recorded for the purpose of contact tracing.

Our social workers recongise whānau, hapū, iwi and community wellbeing practices and preferences to protect whakapapa (such as the safety and wellbeing of kaumatua and kuia) without compromising tamariki safety, and will try to accommodate these.​

Modified ways of working

Where necessary we'll review and make changes to plans put in place during previous alert levels, addressing things that had the most impact on tamariki and whānau and reconnecting them to support networks such as school and whānau. 

To see in more detail how we have modified our practice in response to COVID-19, visit our Practice Centre website.