How we get involved


Our initial efforts as we transition to Alert Level 2 will be to increase our engagement and make sure tamariki and rangatahi are reconnected with schools, whānau and other important support. In all areas of our practice and operations we apply public health measures of physical distancing, hygiene, contact recording, pre-screening, and health and safety requirements. Use the tabs to find out what you need to know.

The challenge

This has been time of stress and anxiety for everyone, but especially the children and young people we work with. Many come from a background of addiction, family violence, neglect and abuse. 

We’re working really hard to support our caregivers to stay safe and continue to provide a stable and loving home for our children and young people.

Going back to school

At Level 2 the majority of children will go back to school, and we’re contacting caregivers with school-aged children in their care to put a plan in place to support this.

We’ll follow Ministry of Health guidance if there is an exceptional circumstance that requires a child or young person in care to continue with distance learning.

Children's visits with family

In Level 2 access visits with family and whānau should be able to resume. Our top priority is keeping everyone safe and well, and we’ll follow health and safety processes whenever face-to-face contact takes place. 

We'll work with community partners to find options to support whānau access, while also taking into account COVID-19 risk factors for everyone involved. 

We always consider the wellbeing and best interests of tamariki and if whānau contact can’t happen, we’ll keep finding ways to connect people.

Young people needing help

If you have left, or are leaving care or youth justice we understand you might need some extra help right now.

We may be able to help you. Please give us a call on 0800 55 89 89.

We’ve created a video resource in partnership with Talking Trouble for young people who need extra support during COVID-19. Talking Trouble has a number of resources to support young people.

You can also find out more about how young people can be supported into adulthood through our Transition Support Service.