How we get involved

How we keep children safe

Every case is different and complex – but the safety, well-being and best interests of the child or young person is the first and most important consideration. 

We look to provide early support for families and opportunities for whānau to care safely for their children. We only consider seeking custody of a child in circumstances of serious harm and when no other option exists to keep the child safe. It's then that we look to place a child with a member of their wider family, whānau, hapū, iwi, or family group or someone in the family network who is able to meet their needs. This includes providing a safe, stable, and loving home until it is safe to reconnect the child with their family. 

Decisions to seek custody are the most serious a social worker will ever make. They don't make these decisions alone but with professional supervision and using agreed tools and approaches.

Use the tabs below to understand our process. 

Assess header

Establishing immediate safety

A social worker’s first contact with the child and their whānau must first answer the question:

To do this Social Workers use the Safety and Risk Screen. This is a tool that social workers use to consider what the information they have gathered tells them about the risks, strengths and potential protective factors affecting the child right now. This helps social workers decide whether:

  • The child is safe without needing to take any other action
  • The child is safe but more support might be needed
  • The child may not be safe but can be supported to be safe with the right support in the home
  • The child is not safe and urgent action is required to protect them.

In some cases this will lead to an urgent decision to seek a custody order or agreement to bring a child into care. 

How we engage with whānau

To make these decisions we need to understand what's happening from the perspective of the child, their whānau and those who support them. We do this by:

  • Visiting the child's home and talking to their parents and whānau
  • Talking to the child
  • Sharing our concerns through whānau hui / family meetings

 We also: 

  • Consider prior history we know about the child and whānau
  • Seek the views of others working with whānau
  • Work with Police to jointly investigate abuse or neglect.

If there are concerns for an unborn baby, we look to work with whānau before the baby is born. This means we can make an assessment, hold a Family Group Conference and if necessary make an application to the Court for an order before the baby is born.

Assessing the wellbeing of children

We consider three main things:

  • Mokopuna ora — their holistic wellbeing
  • Kaitiaki mokopuna — their caregiver's capacity to nurture their wellbeing
  • Te ao hurihuri — the whānau, social, cultural and environmental influences surrounding them.

And we scale wellbeing against 15 contributors to wellbeing. These include: safety, safe parenting, identity and culture, attachments, networks of support and family/whānau/hapu/iwi/networks.

When we've completed an assessment

We need to record whether or not harm was found to have happened. 

Whether or not we think it has, we can:

  • Provide further assessment or assistance 
  • Refer to other providers to give further help
  • Take no further action if there is no identifiable risk of harm as per Section 17(2A) Oranga Tamariki Act, 1989.

If after assessment we believe a child is being or is likely to be seriously harmed, we must refer the matter to Care and Protection Co-ordinator. They can be from Oranga Tamariki or from iwi groups with skills in engaging with whānau, hapū and wider iwi. They will hold a Family Group Conference as per Section 18 Oranga Tamariki Act, 1989

Social workers don't make this decision alone

We support safe decision making using the following methods:

1. Professional supervision
Supervision is provided by experienced, senior practitioners in a supervisory role. It includes maintaining a focus on the interests of tamariki, whānau and caregivers.

2. Child and Family Consultation
The Consult is a tool that helps social workers structure their thinking about what they know is happening in the family/whānau. It helps social workers to identify and consider indicators of danger/harm alongside indicators of safety and strengths.

3. Care Protection Resource Panels
These are attached to each Oranga Tamariki site and bring together key community members and professionals. Social workers must consult with the Panel during the course of their investigation. The Panel’s role is to provide advice and guidance to social workers including alternative services and support that could be made available to the child and their whānau.