Contact us

If you believe a child is in immediate danger, call the Police on 111.

REPORTING A CONCERN

If you're worried about a child and want to make a referral or report of concern, call us on freephone:

0508 326 459

or email contact@ot.govt.nz

Get in touch if you think a child or young person may be:

unsafe or in danger of harm

suffering from ill-treatment, abuse or neglect

or you’re not sure if you should be concerned, and want advice, or just to talk things through.

A social worker will work out how urgent this is, and the best thing to do next.

What we'll need to know when you get in touch:

what you're worried about

details of any incidents, including dates

details about the child or young person and their family, such as names and addresses.

AFTER HOURS

From 5pm to 8am Monday to Friday, weekends and public holidays, social workers will only assess emergency situations. But we encourage you to call if you're unsure.

SCHOOLS

If you're a school:
Call 0508 EDASSIST (0508 332 774)
Email edassist@ot.govt.nz

CAREGIVERS

24/7 Caregiver Guidance and Advice line:
Call 0508 227 377

CHILDREN IN CARE

If you are a child or young person in care you can let us know how you are getting on

Tell us what you think

CHILDREN'S TEAMS

Contact details for Children's Teams

ADOPTIONS

If your query is adoption related:
Call 0508 326 459
Email webadoption@ot.govt.nz
Please include your location in New Zealand or overseas so that the relevant Adoption Service team can respond to your enquiry

OVERSEAS

If you're overseas:
Call +64 9 912 3820
Email contact@ot.govt.nz

MEDIA

For media enquiries:
Call +64 4 918 9199
Email media@ot.govt.nz

INFORMATION REQUESTS

To request personal information held by us:
Call 0508 326 459 and ask for Customer Information Requests