Feedback

Compliments, complaints and suggestions

We value your feedback – good and bad – and are committed to responding to you and working with you to resolve concerns you might have. 

The easiest way to sort out a problem is usually to contact your local Oranga Tamariki office. Talk to the person you've been dealing with or ask for the manager. Otherwise, use our feedback form below. We’ll get back to you within 5 days – just make sure you give us your contact details. 

If you don't want to use the online form, you can:

  • Call 0508 326 459.
  • Complete a feedback form at your local Oranga Tamariki office.

If you're worried about the safety and wellbeing of a child or young person:

If you've already made a complaint and feel your concern is still unresolved:

Find out more about the complaints review process

How can we help?

When completing the form make sure you include what you think the impact to the child or young person is. And include as much detail as you can (eg the people involved, dates and times). This helps us understand the situation.

 

Does this relate to a child (or children) we are working with?
What do you want to tell us?
Have you spoken to us about this before?
What would like us to do?
Your Contact Information
Which ethnic group do you belong to?

Published: March 24, 2017 · Updated: August 11, 2020