Compliments, complaints and suggestions
We value your feedback – good and bad – and are committed to responding to you and working with you to resolve concerns you might have.
The easiest way to sort out a problem is usually to contact your local Oranga Tamariki office. Talk to the person you've been dealing with or ask for the manager. Otherwise, use our feedback form below. We’ll get back to you within 5 days – just make sure you give us your contact details.
If you don't want to use the online form, you can:
- Call 0508 326 459.
- Complete a feedback form at your local Oranga Tamariki office.
If you're worried about the safety and wellbeing of a child or young person:
- call freephone: 0508 326 459 (available 24/7) or
- email us at firstname.lastname@example.org
If you've already made a complaint and feel your concern is still unresolved:
How can we help?
When completing the form make sure you include what you think the impact to the child or young person is. And include as much detail as you can (eg the people involved, dates and times). This helps us understand the situation.
Published: March 24, 2017 · Updated: August 11, 2020