Anyone who is worried about a child or young person can make a report of concern to us or the Police. You can also contact us for enquiries about our services.
Making a report of concern
If you're worried about a child and want to make a referral or report of concern, call us on freephone:
or email firstname.lastname@example.org
Get in touch if you think a child or young person may be:
- unsafe or in danger of harm
- suffering from ill-treatment, abuse or neglect
- or you’re not sure if you should be concerned, and want advice, or just to talk things through.
A social worker will work out how urgent this is, and the best thing to do next.
What we'll need to know when you get in touch
- what you're worried about
- details of any incidents, including dates
- details about the child or young person and their whānau or family, such as names and addresses.
From 5pm to 8am Monday to Friday, weekends and public holidays, social workers will only assess emergency situations. But we encourage you to call if you're unsure.
Transitions Support Service
The Transition Support Service can help young people who are leaving care or youth justice up to the age of 25 years.
Call our free helpline and chat to one of our friendly youth workers. We’re here to listen and help you.
We can support you to:
- Find a place to live
- Get your driver’s licence
- Find a job
- Get legal advice
- Get counselling
- Enrol in a training course
- Get food
Call 0800 55 89 89 to see how we can help. Getting help from our Transition Support Service won’t affect any other services you use or benefits you receive.
Published: March 25, 2017 · Updated: May 17, 2022