Contact us
Anyone who is worried about a tamaiti or rangatahi can make a report of concern to us or the Police. You can also contact us for enquiries about our services, or to contact a site or social worker.
If you believe a child is in immediate danger, call:
POLICE ON 111
Care and Protection Residences
If you have any concerns regarding the issues raised at any of our care and protection residences please call:
Making a report of concern
If you're worried about a child and want to make a report of concern or just have a general enquiry, our customer service specialists are on hand to answer your pātai and pass you through to the right area to help you out.
Call us on freephone:
or email contact@ot.govt.nz
General mailing address:
Oranga Tamariki National Office
PO Box 546
Wellington
New Zealand
If you believe a child is in immediate danger, please call 111.
Get in touch if you think a tamaiti or rangatahi may be:
- suffering from ill-treatment, abuse or neglect
- experiencing abuse but you’re not sure if you should be concerned, and want advice, or just to talk things through.
Learn more about identifying signs of abuse
A social worker will review your information and determine what supports would be best as a next step for your concern.
Learn more about how we keep children safe
What we'll need to know when you get in touch
- What you're worried about, what you have seen or heard.
- Details of any incidents, what happened, and to whom.
- Details about the child or young person, and their whānau, such as names and locations.
General enquiries
If your enquiry is not urgent or about a tamaiti, you can also call our main line:
or email contact@ot.govt.nz
General mailing address:
Oranga Tamariki National Office
PO Box 546
Wellington
New Zealand
Transitions Support Service
The Transition Support Service can help rangatahi who are leaving care or youth justice up to the age of 25 years.
Call our free helpline and chat to one of our friendly youth workers. We’re here to whakarongo and help you.
We can support you to:
- find a place to live
- get your driver’s licence
- find a job
- get legal advice
- get counselling
- enrol in a training course
- get food.
Call 0800 55 89 89 to see how we can help. Getting help from our Transition Support Service won’t affect any other services you use or benefits you receive.
Adoptions
If your query is adoption related:
Make an enquiry using our online form
or call 0508 326 459
Please include your location in Aotearoa New Zealand or overseas so that the relevant Adoption Service team can respond to your enquiry.
Caregivers
24/7 Caregiver Guidance and Advice line:
Call 0508 227 377
Children in care
If you are a child or young person in care you can let us know how you are getting on.
Abuse in Care – Make a Claim
If you feel you have been harmed while in the care of Oranga Tamariki - Ministry for Children please talk to us.
Overseas
If you're overseas:
Call +64 9 912 3820
Email contact@ot.govt.nz
Personal information requests
To request personal information held by us:
Call 0508 326 459 and ask for Customer Information Requests
Email myrequest@ot.govt.nz
Media
Media enquiries only:
Call 0800 712 315
Email media@ot.govt.nz
Published: March 25, 2017 · Updated: July 19, 2023