Complaints review process

If you've already made a complaint and feel your concern is still unresolved, there are other options for you.

We hope we can resolve your complaint but if you're still not satisfied talk to us first. We'll be able to explain why we've made this decision and put things right if there's been a mistake.

If you still don't agree with our decision, there are other people you can contact. We are committed to providing these groups with the information they need to review your complaint. We carefully consider their opinions and will take appropriate action based on their recommendations in order to resolve your concerns.

The Social Workers Registration Board 

The Social Workers Registration Board (SWRB) is a Crown entity which is the regulatory authority responsible for the registration of social workers.

Freephone: 0508 797 269

Phone: +64 4 931 2650


The Ombudsman

The Ombudsman helps people deal with central and local government in New Zealand. They handle complaints about government agencies, seek resolution and carry out investigations and inspections.

The Ombudsman is independent from both government and the public.

The Ombudsman will ask you if you have first tried to resolve the matter with us directly and will consider whether you have any other remedy available.

Freephone: 0800 802 602


The Office of the Privacy Commissioner

The Office of the Privacy Commissioner works to develop and promote a culture in which personal information is protected and respected.

The Privacy Act applies to almost every person, business and organisation in New Zealand. The Act includes privacy principles that guide how personal information can be collected, used, stored and disclosed.

Freephone: 0800 803 909

Published: March 24, 2020 · Updated: March 23, 2023