There are helplines and services available that offer support, information and help.
0800 What’s Up is run by Barnardos New Zealand. It’s a free, nationally available counselling helpline and webchat service for children and teenagers. Our counsellors are fully qualified professionals, and are trained to empower children and put them first.
Young people can call 0800 WHATSUP (0800 942 8787) free from 12pm to 11pm Mon to Fri, or 3pm to 11pm on the weekends, every day of the year. Webchat is open 3pm to 10pm every day. Young people can also visit them online:
Youthline is a community organisation based in centres across New Zealand. Get in touch if you need help, are interested in learning and growing opportunities or if you want to volunteer. To speak with someone confidentially who will listen without judgement, choose which way you want to get in contact:
The friendly Youthline team can also suggest how to access face-to-face support like mentoring, counselling and youth development programmes.
Other help lines
Family Services Directory
This is a user-friendly wealth of information about all the services available to children, young people, families and whānau.
Family Services Directory website
Office of the Children's Commissioner (OCC)
This website has a range of information about the Child Rights Line and other services for children such as Lifeline, Suicide Crisis Helpline, Kidsline and Youthline. A good place to go if you can't find the type of help you're looking for above.
Office of the Children's Commissioner website
Voyce – Whakarongo mai: advocacy service for children in care
If you're a child or young person in care, VOYCE – Whakarongo Mai is an independent connection and advocacy service, separate from Oranga Tamariki—Ministry for Children, and we're here to listen to you, support you, and be on your side. Part of what we also do is organise fun and engaging events for kids with care experience so you can connect with each other.
Published: March 20, 2017 · Updated: July 7, 2020