Supporting families with babies

We are working earlier with whānau to support parents when there are concerns for a pēpi

More support

We know we need to provide more support to whānau to keep tamariki out of care. We are also working to improve our practice when newborn pēpi are brought into care.

For information about our progress, read the Annual report.

Changing how we work

We acknowledge there have been historical issues with parts of our practice that involved applying to the Family Court for interim custody of a newborn pēpi under Section 78 of the Oranga Tamariki Act 1989.

In Nōema 2019 we introduced system and practice changes following an internal review. These include:

  • Unless a tamaiti is in immediate and imminent danger, making applications 'on notice' so the whānau is given the opportunity to have their say before a judge makes a final decision.
  • When staff need to act fast to keep a tamaiti safe, every section 78 ‘without notice’ application goes through additional checks with 3 people, including a lawyer.

Since these changes, for pēpi that do need to enter care, it’s more likely to be in a planned way, with a greater use of care agreements as an alternative to section 78 orders.

Supporting families with babies flowchart

This chart gives an example of how we may interact with a pēpi and their whānau throughout the different stages we are involved. 

Our role may stop and start at any time. Entry for the pēpi into care may never happen and we try to work alongside the whānau to avoid this if possible.

You can print a PDF of the babies entering care flowchart [PDF, 184 KB] .

Supporting families with babies flowchart web

Infographic text - Supporting families with babies flowchart

We get a report of concern

Oranga Tamariki is contacted by a midwife who is worried about the safety or wellbeing of a newborn baby.

A social worker speaks with the midwife to understand their concerns for the baby and how we can best help the parents. 


Serious concerns are suspected

After talking to the midwife, the social worker identifies that there are serious issues that need to be addressed, and Oranga Tamariki should begin an assessment to make sure the baby is safe. 


Supporting the family

The social worker and midwife agree that the parents would benefit from the support of our social services partners.

The midwife puts the parents in touch with the relevant community support services.


An assessment

We begin an assessment with the baby, parents and whānau to find out what their strengths are and whether addressing any unmet needs could reduce the potential harm for the child. Part of the assessment includes our social worker visiting their home and speaking with baby’s parents and whānau. We also speak with other people and professionals involved with the baby and family and find out that they’re also concerned about the baby’s safety and recommend the parents get help. 

At this stage there’s nothing to suggest the baby should be removed from the parents care, but it’s clear that a plan is needed to help them care for baby safely.


Holding a hui-ā-whānau

We arrange a hui-ā-whānau (family meeting) to bring together the parents, their family and whānau, and others that might be able to provide support. The purpose of this is to build understanding, talk about the concerns for the baby, encourage whānau to come up with their own solutions and agree what other support Oranga Tamariki and others might be able to provide.


Hui-ā-whānau support plan

During the hui-a-whānau, a plan is developed so that the parents get the support they need from whānau and community agencies, and the concerns for the baby are addressed. The plan will include how we will make sure the plan is working and what to do if there are further concerns.


Holding a Family Group Conference

Our social worker believes the baby needs care and protection, so a Family Group Conference (FGC) is held.

This is attended by the parents, members of their family, whānau, hapū and iwi, the FCG coordinator, and the social worker. Other professionals, like the midwife, can attend to provide information.

At the FCG it’s agreed there are concerns for the baby. A plan is developed which addresses the concerns and the support needed by the parents. It’s agreed that a social worker will stay involved to make sure the plan is working to keep baby safe and well.

FGC plan isn’t working

Despite holding further FCGs to adjust and strengthen the plan, we are not seeing the changes needed to keep baby safe and well and others involved agree there are ongoing concerns for the baby’s wellbeing.

Due to safety concerns, social workers believe that the baby can’t stay with the parents and should come into care. This can only happen if the parents agree, or after a decision by the Family Court.

The Family Court grants Oranga Tamariki a custody order, which means we become responsible for the baby’s day-to-day care.


FGC plan works well

The FCG plan is followed, and the whānau work with us and community support agencies. The parents have the support they need and are confident caring for the baby.

Our social worker is also satisfied concerns for the baby have been addressed, that the parents have good ongoing support and that it’s best for the baby to continue to live with the parents. It’s agreed Oranga Tamariki no longer needs to be involved.


When care is needed

Our priority is to find a caregiver from within the baby’s wider family or whānau who can offer them a safe, stable, loving home for as long as needed.

The baby stays with grandparents, who are approved as caregivers and supported by us and others.


The baby lives with family or whanāu

The parents have been unable to make the changes needed to ensure a safe home for the baby. They agree that the baby should stay with the grandparents permanently, so the grandparents apply to the Family Court for a parenting order with our support. The Court removes the Oranga Tamariki custody order and makes a parenting order for the grandparents.

The baby lives with the grandparents, who are eligible for ongoing support. Through the grandparents, and with this support, the child stays connected to their parents.


The baby returns to parents

The parents work with Oranga Tamariki and other agencies to address the concerns about the baby’s safety.

We report back to the Family Court on the progress that has been made and what is being done to support the baby’s safety and wellbeing. The custody order is removed.

Published: July 6, 2020 · Updated: October 17, 2023