Revised technology upgrade business case and delivery plan

This paper sought Cabinet approval for a revised approach to our upgrade programme for our frontline technology. It was approved in July 2026 and combines 2 previously planned tranches of delivery into 1.

The programme, known as the Frontline Technology Systems Upgrade, is a multi-year delivery. It will replace ageing technology used by frontline staff in their day-to-day work. The new systems will provide modern tools to better support their practice.

The programme was originally approved by Cabinet in June 2023 through the Programme Business Case. Since then, Cabinet has provided initial investment through Budget 2024.

Selected partners

We have completed the process to select partners to deliver the technology platform.

For the platform, we selected the Liquidlogic Children’s Case Management Solution from System C.

We also selected:

• System C as our technology implementation partner.
• KPMG New Zealand as our business implementation partner.